My custom domain isn't working

The usual reasons, in the order to check them.

  1. Give it time. New DNS records can take from a few minutes to a few hours to spread. "CNAME not found yet" often just means wait.
  2. Check the name field. For portfolio.yourname.com the name is portfolio, not the full address. Some registrars add the domain for you, which turns a full address into portfolio.yourname.com.yourname.com.
  3. Check the value. It must be exactly proxy.droply.so.
  4. Remove conflicting records. Delete any A, AAAA or other CNAME record with the same name.
  5. Cloudflare users: set the record to DNS only (grey cloud). If it stays proxied, wait for "HTTPS is live" in Droply before testing.

Still stuck after a few hours? Email us the domain and a screenshot of your DNS settings at [email protected].

Didn't answer your question? Email [email protected] with your project link and we'll help.